FAQ'S Infusion Business Software
Frequently Asked Questions
Customers
- Print Customer Address Labels
- Populating Customer Contacts on the Manage Customer Screen
- Payment Entered as Discount
- How to Write Off Bad Debts
- Posting Invoices
- How Can I Use Infusion at a Trade Show / Field Days / Trade Fair?
Suppliers
- Receiving a Refund from a Supplier
- Supplier Deferred Payment Reporting
- Periodic Charges
- Supplier Invoice Not Showing Entered By
- Supplier Invoices With No Products
- Identifying Supplier's Paid By Direct Debit
Products
- How Do I Create a Product from a Pricebook Code?
- Using Job Delivery Site Address on Purchase Orders
- A Product is a Component of a Kitset but the Parent Does Not Exist
- Purchase Order and Invoice Must be in the Same Month
- Kitset and Serial Numbers
- Duplicate Locations in the Product Enquiry Screen
General - System
- General Ledger Sales Code Priorities
- Custom Fields, Char and Text
- PDF Not Showing All Information
- Saving a CSV File With the Correct Data Format
- Shortcut Gone From Desktop
- Email Options From Infusion
POS Point of Sale
- Eftpos Dockets
- Suggested Procedures for POS Banking
- Bank Account and Undeposited Funds
- POS Support Manual
- Vault Integrated EFTPOS Installation
- New Payment Methods
Admin
- Option to Use Markup or Margin on Invoices, Quotes and Jobs
- Keep Email Attachments
- Email Defaults for Hotmail
- Email Defaults For Outlook
- How Can I Check My Email Username and Password?
- Management Console
Cashbook Financials
- Bank Import Rules
- Trial Balance that is not Balancing
- Bartercard
- Cashbook Payment or Receipt With No Details
- Financial Reports And Their Calculation Subroutines
- What Does The Include Unposted Transactions Box Mean?
Staff
Job Costing Service Workshop
- Job Deposit Receipt Printing Multiple Copies
- Job Invoice Created with No Account
- Job Detail Report with Negative Unbilled Costs
- Recurring Jobs
- Template Jobs
- Job Detail Report
Customer Items - OPE
Rental Hire
Software Installation, Set Up and Performance
- Recommended Settings for Infusion
- Recommended Minimum Hardware Specifications for Infusion and SPROCKIT ™ Business Software
- Network File System (NFS)
- Sprockit Installation After 8.458
- Network Connection Between Server and Workstation Temporarily Lost
- Splash Screen Images Showing Placeholders
Partner Mode
Import / Export
Letters
- Add Overdue Balances to a Customer Letter within the Letters Module
- Emailing Letters - Customer Contact Used
- Creating Letters
- Managing Letter Ranges
- All Letters Showing The Same Template
- Images On Letters