FAQ'S Infusion Business Software
Frequently Asked Questions
Hosted Server
- POS Receipt Printer Printing 40 Column Docket
- Hosted Server and Local PS Showing Different Times
- Hosted Server Display Rendering
- Manual EFTPOS When Windcave is Off Line
- Microsoft Office on the Hosted Server
- Network Level Authentication
Customers
- Address Lookup - Wrong Address Used
- Change of Ownership, Payment Received By New Owners
- Adding Terms and Conditions to Report Layouts
- Prezzycard Use
- Contract Rate Report
- Automatically Authorise Invoices in Central Billing
Suppliers
- Freight Free Calculation
- JA Russell Digital Document Import
- Bulk Supplier Payment Matching Credit and Invoices
- Purchase Analysis Reports
- Deposits for International Suppliers
- Zero Supplier Invoice and GST Payments Basis
Products
- Importing a Pricebook with a Ratio
- Exclude Product from Trade Me
- Products not Including Shipping Cost on Invoice
- Where Does the Cost Price on the Supplier Invoice Come From?
- Updating an Ordered Purchase Order
- Central Product File Access is Denied
General - System
- Is Using the Knowledge Base Chargeable?
- General Ledger Sales Code Priorities
- Windows 11 Upgrade to 22H2
- One Users with Speed Issues
- Activating Excel Legacy Wizard
- System Audit
POS Point of Sale
- Save Print Output As
- Finding the Most Recent POS Terminal
- Farmlands POS Payment Method Not Working
- Deferred Payment When Logged in as POS
- Emailing POS Dockets from the Hosted Server
- Sold by User for POS
Admin
- Email Defaults for Gmail – Manage your Google Account
- Bare Line Feed Characters not Supported in Emails
- Purchase Order Email
- New Logo not Showing
- System Verification Report
- Email PDF Attachments – Information Does Not Display Correctly
Cashbook Financials
- Stock Valuation Method Used in Infusion Financial Reports
- Customs GST and the General Ledger
- General Ledger Balances
- Consolidation Accounts
- Correct GST Claimed on Giftcards
- Verification Report Balances but GL Shows Different Figure
Staff
Job Costing Service Workshop
- Hook Files on Job Management
- Job Management Invoices with Costs for Sub-Contractors, Permits, Etc
- Editing Job Invoices
- Jobs with No Location Found
- Unable to Add the Same Traded In Product to This Trade In Job
- Extra Lines on the Scheduler
Customer Items - OPE
- Swapping A Warranty to Another Person
- Removing all Customer Items and Starting Again
- Report on Sold Serial Numbers
- Customer Items
- Customer Items - Master Item
- Filtered Searching for Customer Items
Rental Hire
- Rental Hire Late Return Fee Not Calculating Correctly
- Updating Rental Hire Prices
- Rental Hire Creating a Negative Charge
- Rental Hire and Security Deposits
- How Do I See What Has Been Hired Out?
- How Do I Process A Rental Hire Credit?
Software Installation, Set Up and Performance
- Recommended Settings for Infusion
- Recommended Minimum Hardware Specifications for Infusion and SPROCKIT™ Business Software
- How to Install Infusion From the Command Prompt
- SMB3 Leasing Mode
- Accredo Converter
- Using the Customer Portal
Partner Mode
Import / Export
- Xero Invoice Export
- Australia Honda Warranty Export
- Customer Invoice Import Specs - With Columns Noted and Example Sheet
- Export to CRM
- Farmlands EDI Export After Version 9
- Using Product Notes Import
Letters
- Add Overdue Balances to a Customer Letter Within the Letters Module
- Emailing Letters - Customer Contact Used
- Creating Letters
- Managing Letter Ranges
- All Letters Showing The Same Template
- Images On Letters
Fixed Assets V10 SQL
Fixed Assets Version 8
- Write Off (Sell a Fixed Asset)
- Running Depreciation and then Selling an Asset
- Difference Between Previous and Current Year for Fixed Assets
- Depreciation Rates - Recalculation
- Fixed Asset Depreciation Schedule - Reprint
- Fixed Asset Adjustments