FAQ'S Infusion Business Software
Frequently Asked Questions
Release Notes
Customers
- Importing Customers
- Customer Marketing
- Stihl Warranty not Printing When Posting Invoice
- Discount Calculation - Line Value and Unit Rate
- Searching Phone Numbers
- Invoice Line Margin Exceptions Report
Suppliers
- Customs or International Freight Invoices
- Receiving a Refund from a Supplier
- Supplier Deferred Payment Reporting
- Periodic Charges
- Supplier Invoice Not Showing Entered By
- Supplier Invoices With No Products
Products
- Stocktake Variance Report has Incorrect Quantities
- Cost Price Has Changed
- Import Routine Product Group Markup
- Why Should I Use a Pricebook?
- Quantity Supplied Populated on Blank Lines
- Selling on Behalf Of
General - System
- Is Using the Knowledge Base Chargeable?
- General Ledger Sales Code Priorities
- Rounding Added When Not Set Up
- Getting Help from Infusion Business Software Ltd
- Deleting Customer and Product Groups when the Discount Matrix is Used
- Recording GST for IRD Reporting
POS Point of Sale
- Emailing POS Invoices Attaches Docket Layout
- Eftpos Dockets
- Suggested Procedures for POS Banking
- Bank Account and Undeposited Funds
- POS Support Manual
- Vault Integrated EFTPOS Installation
Admin
- Specification for Import Files
- To Edit a Report, Label or Layout within Infusion.
- System Verification Report Not Loading
- Reindex Files
- How to Allow SMTP Connections from Office 365
- Use Document Creator’s Email Address
Cashbook Financials
- BNZ Invoice Finance Export
- Profit & Loss (MTD & YTD) By Region / Department
- Recalled Cashbook Transactions
- Transaction Journals
- Export Direct Credit Payments and Upload to your Bank
- Bank Reconciliation
Staff
Job Costing Service Workshop
- Multiple Job Deposits
- Products On Order In Manage Job Screen
- Job Deposit Report - By Location
- Manage Job Backform
- Work in Progress Report - Results Not As Expected
- Can I Invoice a Job With Outstanding Purchase Orders?
Customer Items - OPE
Rental Hire
Software Installation, Set Up and Performance
- Recommended Settings for Infusion
- Recommended Minimum Hardware Specifications for Infusion and SPROCKIT ™ Business Software
- Setting up a New Company
- Test Data System
- Infusion Account Portal and Upgrades
- Documentation File for IBSGATEWAY833.dll
Partner Mode
Import / Export
Letters
- Add Overdue Balances to a Customer Letter within the Letters Module
- Emailing Letters - Customer Contact Used
- Creating Letters
- Managing Letter Ranges
- All Letters Showing The Same Template
- Images On Letters