FAQ'S Infusion Business Software
Frequently Asked Questions
Hosted Server
Customers
- International or GST Exempt Customers
- Backorder Lines are Consolidating
- New Invoice Not Showing Pending Invoices
- To Refund a Customer using Integrated EFTPOS
- Debt Collection Fees
- Customer Loyalty Rewards
Suppliers
- Zero Supplier Invoice and GST Payments Basis
- Export Supplier Prices
- Supplier Bank Account Format
- Supplier Deferred Payment Invoice - Credit
- Supplier Adjustment
- Electronic Copies of Supplier Invoices
Products
- Giftcards or Vouchers
- Creating a Warranty Document
- Item Buildup
- Multi Location Purchase Order on the Manage Purchase Order Screen
- Stock in Transit
- Stocking Indicator
General - System
- Is Using the Knowledge Base Chargeable?
- General Ledger Sales Code Priorities
- Restarting a Service
- Prompt for Reason Box
- Reports by Module
- PDF Saved with Poor Quality Print
POS Point of Sale
- Integrated Eftpos Printing Three Copies
- Internet Banking Payment Method
- Removing Quick Button Colour
- Zip Payment
- Cash Drawer with Variance – Distribution to Correct Accounts
- Reprinting POS Dockets
Admin
- Email PDF Attachments – Information Does Not Display Correctly
- Email Test Now
- Large Template Warning
- System Defaults Partially Missing
- Zip Close Fail
- Emails Marked as Spam
Cashbook Financials
- Cashflow Analysis Report
- Importing iPayroll
- Reconciling All Undeposited Banking Report
- Importing Bank Transactions
- What is a Payment Reversal?
- Locating an Unexported Direct Credit Export
Staff
Job Costing Service Workshop
- Balance Left in Progress Claims GL for Completed Job
- The Production Process for Kitsets Set to be 'When Invoiced'
- The Production Process for Kitsets set to be 'When Received into Stock'
- Production Functionality
- New Job Defaulting Specific Customer
- Font is Displaying Larger on Notes
Customer Items - OPE
- Customer Items
- Customer Items - Master Item
- Filtered Searching for Customer Items
- Merge Customer Items
- Two Services Being Created
- Customer Item Invoices
Rental Hire
Software Installation, Set Up and Performance
- Recommended Settings for Infusion
- Recommended Minimum Hardware Specifications for Infusion and SPROCKIT™ Business Software
- SMB3 Leasing Mode
- Accredo Converter
- Using the Customer Portal
- We-Capture Install to Smartphone or Tablet
Partner Mode
Import / Export
Letters
- Add Overdue Balances to a Customer Letter Within the Letters Module
- Emailing Letters - Customer Contact Used
- Creating Letters
- Managing Letter Ranges
- All Letters Showing The Same Template
- Images On Letters
Fixed Assets V10 SQL
Fixed Assets Version 8
- Fixed Asset Depreciation Schedule - Reprint
- Fixed Asset Adjustments
- Selling A Fixed Asset In A Past Financial Year
- Entering A Fixed Asset
- Closing The Year End in Fixed Assets
- Adding A Fixed Asset Invalid Message