FAQ'S Infusion Business Software
Frequently Asked Questions
Release Notes
Customers
- Expired Quotes
- Sending Statements
- Oncharging Customs GST to a Customer
- Top Customers
- Customer Special Order
- Proforma Invoices
Suppliers
- Customs or International Freight Invoices
- Receiving a Refund from a Supplier
- Supplier Deferred Payment Reporting
- Periodic Charges
- Supplier Invoice Not Showing Entered By
- Supplier Invoices With No Products
Products
- Why Should I Use a Pricebook?
- Quantity Supplied Populated on Blank Lines
- Selling on Behalf Of
- Supplier Product Code
- Update Prices / Promotional Dates
- Recommended Process for Stock Stolen
General - System
- Is Using the Knowledge Base Chargeable?
- General Ledger Sales Code Priorities
- Deleting Customer and Product Groups when the Discount Matrix is Used
- Recording GST for IRD Reporting
- PDFs Are Not Being Created For Emails
- Extra Company
POS Point of Sale
- Eftpos Dockets
- Suggested Procedures for POS Banking
- Bank Account and Undeposited Funds
- POS Support Manual
- Vault Integrated EFTPOS Installation
- New Payment Methods
Admin
- To Edit a Report, Label or Layout within Infusion.
- System Verification Report Not Loading
- Reindex Files
- How to Allow SMTP Connections from Office 365
- Use Document Creator’s Email Address
- Custom Export Not Working for A User
Cashbook Financials
- BNZ Invoice Finance Export
- Profit & Loss (MTD & YTD) By Region / Department
- Recalled Cashbook Transactions
- Transaction Journals
- Export Direct Credit Payments and Upload to your Bank
- Bank Reconciliation
Staff
Job Costing Service Workshop
- Manage Job Backform
- Work in Progress Report - Results Not As Expected
- Can I Invoice a Job With Outstanding Purchase Orders?
- Job Deposit Receipt Printing Multiple Copies
- Job Invoice Created with No Account
- Job Detail Report with Negative Unbilled Costs
Customer Items - OPE
Rental Hire
Software Installation, Set Up and Performance
- Recommended Settings for Infusion
- Recommended Minimum Hardware Specifications for Infusion and SPROCKIT ™ Business Software
- Documentation File for IBSGATEWAY833.dll
- Upgrading from Earlier Versions
- Connecting to the Hosted Server from an Ipad or Iphone
- How to Check the SMB Version in Use
Partner Mode
Import / Export
Letters
- Add Overdue Balances to a Customer Letter within the Letters Module
- Emailing Letters - Customer Contact Used
- Creating Letters
- Managing Letter Ranges
- All Letters Showing The Same Template
- Images On Letters