FAQ'S Infusion Business Software
Frequently Asked Questions
Hosted Server
- POS Receipt Printer Printing 40 Column Docket
- Hosted Server and Local PS Showing Different Times
- Hosted Server Default Browser
- Hosted Server Display Rendering
- Hosted Server User - View Changed
- Manual EFTPOS When Windcave is Off Line
Customers
- E-Invoicing in Infusion
- Reporting on the Finance Charges for Customers
- Integration with Simpro and Fergus
- Statements Take A Long Time To Prepare
- Customs GST on Customer Invoice
- Recurring Invoices and Costs
Suppliers
- SPROCKIT™ Australia Purchase Order Types
- Missing Parcels from Suppliers
- Freight Free Calculation
- JA Russell Digital Document Import
- Bulk Supplier Payment Matching Credit and Invoices
- Purchase Analysis Reports
Products
- ScanSKU Stocktake Scanner
- Report to Show Products Created Within a Date Range
- Stocktake Serial Tracked Products
- Making Products Inactive in Bulk
- Recommended Reorder Report
- Merge, Swap or Supersede?
General - System
- Is Using the Knowledge Base Chargeable?
- General Ledger Sales Code Priorities
- Changes to SMS Global Sender ID's
- Function Keys
- Duplicate Tables Following Upgrade
- SMS Global Setting up new Account But Unable to Send
POS Point of Sale
- Signing up to Tyro
- Integrated Eftpos Defaults Being Removed for POS User
- Cash Up with Negative Cash
- Open Cash Drawer When Printing Eftpos Dockets
- Save Print Output As
- Finding the Most Recent POS Terminal
Admin
- Add A New User
- SMS Error 400
- SMS Sending with Word - Australia Only
- Importing a Discount Matrix
- Email Defaults for Office 365 with oAuth2 Protocol
- Emailing from a Different Email Address with Office 365
Cashbook Financials
- Pending Direct Credit
- Direct Credit Export Hash Referencing
- Stock Valuation Method Used in Infusion Financial Reports
- Customs GST and the General Ledger
- General Ledger Balances
- Consolidation Accounts
Staff
Job Costing Service Workshop
- Work In Progress - Trade-In Items Report
- Timeclock User Stuck
- Job Deposit Invoice
- Hook Files on Job Management
- Job Management Invoices with Costs for Sub-Contractors, Permits, Etc
- Editing Job Invoices
Customer Items - OPE
- Swapping A Warranty to Another Person
- Removing all Customer Items and Starting Again
- Report on Sold Serial Numbers
- Customer Items
- Customer Items - Master Item
- Filtered Searching for Customer Items
Rental Hire
- Tracking Service Costs on Rental Hire Items to the P & L
- Rental Hire Late Return Fee Not Calculating Correctly
- Updating Rental Hire Prices
- Rental Hire Creating a Negative Charge
- Rental Hire and Security Deposits
- How Do I See What Has Been Hired Out?
Software Installation, Set Up and Performance
- Recommended Settings for Infusion
- Recommended Minimum Hardware Specifications for Infusion and SPROCKIT™ Business Software
- Windows Hello
- Aged Trial Balance Very Slow on Workstation
- Running Infusion on Windows 11
- How to Install Infusion From the Command Prompt
Partner Mode
Import / Export
- Reece Group - Invoice with Products Import Routine
- Mitre 10 EDI Not Sending
- Mico Import With Products
- Xero Invoice Export
- Australia Honda Warranty Export
- Customer Invoice Import Specs - With Columns Noted and Example Sheet
Letters
- Add Overdue Balances to a Customer Letter Within the Letters Module
- Emailing Letters - Customer Contact Used
- Creating Letters
- Managing Letter Ranges
- All Letters Showing The Same Template
- Images On Letters
Fixed Assets V10 SQL
Fixed Assets Version 8
- Fixed Asset - Change Purchase Date
- Depreciation Has Been Run But New Asset Added
- Fixed Asset Module – Immediate Write Off (IWO)
- Write Off (Sell a Fixed Asset)
- Running Depreciation and then Selling an Asset
- Difference Between Previous and Current Year for Fixed Assets