FAQ'S Infusion Business Software
Frequently Asked Questions
Customers
- Sales Analysis Discrepancies
- Changing the Customer Payment Method
- Invoice Paid by Customer Not the Head Office
- Report Showing Overdue Transactions
- Bulk Reprint / Email Customer Invoices Utility
- Customer Group to Exclude From Letter Range
Suppliers
- Supplier Deferred Payment Reporting
- Periodic Charges
- Supplier Invoice Not Showing Entered By
- Supplier Invoices With No Products
- Identifying Supplier's Paid By Direct Debit
- Supplier Overpayment
Products
- Stop Selling Negative Stock
- Link a New Supplier to Products
- Product Ratio and Receive Products
- Kitset Reports
- Recosting Kitsets
- Creating a Kitset
General - System
- General Ledger Sales Code Priorities
- PDF Not Showing All Information
- Saving a CSV File With the Correct Data Format
- Shortcut Gone From Desktop
- Email Options From Infusion
- New Customer Details Not Updating In A Job
POS Point of Sale
- Suggested Procedures for POS Banking
- Bank Account and Undeposited Funds
- POS Support Manual
- Vault Integrated DPS Installation
- New Payment Methods
- Selling a Giftcard Setup
Admin
- Option to Use Markup or Margin on Invoices, Quotes and Jobs
- Keep Email Attachments
- Email Defaults for Hotmail
- Email Defaults For Outlook
- How Can I Check My Email Username and Password?
- Management Console
Cashbook Financials
- Trial Balance that is not Balancing
- Bartercard
- Cashbook Payment or Receipt With No Details
- Financial Reports And Their Calculation Subroutines
- What Does The Include Unposted Transactions Box Mean?
- Bank Rule Going To The Wrong Place
Staff
Job Costing Service Workshop
- Job Invoice Created with No Account
- Job Detail Report with Negative Unbilled Costs
- Recurring Jobs
- Template Jobs
- Job Detail Report
- Job Duration
Customer Items - OPE
Rental Hire
Software Installation, Set Up and Performance
- Recommended Settings for Infusion
- Recommended Minimum Hardware Specifications for Infusion and SPROCKIT ™ Business Software
- Sprockit Installation After 8.458
- Network Connection Between Server and Workstation Temporarily Lost
- Splash Screen Images Showing Placeholders
- Service Pack Installation Instructions
Partner Mode
Import / Export
Letters
- Add Overdue Balances to a Customer Letter within the Letters Module
- Emailing Letters - Customer Contact Used
- Creating Letters
- Managing Letter Ranges
- All Letters Showing The Same Template
- Images On Letters