FAQ'S Infusion Business Software
Frequently Asked Questions
Hosted Server
Customers
- Posting Invoices with Zero GST
- Quotes Can Not be Converted into Invoices
- Infusion Collect Operation
- Update Customer Terms Utility
- How Do I See What Is Making Up Rounding on the Sales Analysis
- Customer Purchase Patterns
Suppliers
- Purchase Order Import to Create a Template Order
- How to Record a Payment Made as a Deposit to a Supplier
- Viewing Digital Invoices from Supplier Enquiry Doesn't Work
- Customs or International Freight Invoices
- Receiving a Refund from a Supplier
- Supplier Deferred Payment Reporting
Products
- Stocktake Scanner
- Website Tab on Products
- Serial Tracked Product Cost Prices
- Preferred Supplier Sort
- Calculation of Allocated Stock when Opening Product Enquiry
- Making Products Inactive
General - System
- Is Using the Knowledge Base Chargeable?
- General Ledger Sales Code Priorities
- New Zealand Post Code Finder Not Working
- Sending an Email from the Previewer Screen - Error
- Change of Infusion Partners Form
- Reports not Displaying Correctly
POS Point of Sale
- Integrated EFTPOS Receipt Font is Big
- Using Afterpay
- Emailing POS Invoices Attaches Docket Layout
- Eftpos Dockets
- Suggested Procedures for POS Banking
- Bank Account and Undeposited Funds
Admin
- How do I Restore a Backup?
- Importing Special Characters
- Vodafone Domain, Email and Web Hosting Services Are No Longer Supported
- To Edit a Report, Label or Layout within Infusion.
- System Verification Report Not Loading
- Reindex Files
Cashbook Financials
- End of Year Journals
- Importing a Budget
- Why/How does a Bank Account Balance Change After a Bank Reconciliation has Closed Off?
- My Financial Chart Is Adding Incorrectly
- Stock Write Off Journal
- Difference in GST Summary and GST Audit Reports
Staff
Job Costing Service Workshop
- Using We-Capture
- We-Capture Troubleshooting
- Job Reports and the Labour Code
- Negative Order Quantities on Job
- Unable to Invoice Workshop Job
- Multiple Job Deposits
Customer Items - OPE
Rental Hire
Software Installation, Set Up and Performance
- Recommended Settings for Infusion
- Recommended Minimum Hardware Specifications for Infusion and SPROCKIT™ Business Software
- We-Capture Install to Smartphone or Tablet
- Bullguard Internet Security Antivirus
- Migration of Infusion Software to a New Server
- DEP Settings – Will not Stay Set - Admin Rights issues
Partner Mode
Import / Export
Letters
- Add Overdue Balances to a Customer Letter within the Letters Module
- Emailing Letters - Customer Contact Used
- Creating Letters
- Managing Letter Ranges
- All Letters Showing The Same Template
- Images On Letters
Fixed Assets V10 SQL
Fixed Assets Version 8
- Fixed Asset Depreciation Schedule - Reprint
- Fixed Asset Adjustments
- Selling A Fixed Asset In A Past Financial Year
- Entering A Fixed Asset
- Closing The Year End in Fixed Assets
- Adding A Fixed Asset Invalid Message