FAQ'S Infusion Business Software
Frequently Asked Questions
Hosted Server
Customers
- Customer Items or OPE Screen Not Showing When Processing A Sale
- Unidentified Deposit in Bank
- Change Payment Message for Customers Using Direct Debit
- Barcodes for Customer Invoices or Quotes
- What is the Difference Between Sold By and Entered By
- Entered By on Customer Invoices
Suppliers
- Deposits for International Suppliers
- Zero Supplier Invoice and GST Payments Basis
- Export Supplier Prices
- Supplier Bank Account Format
- Supplier Deferred Payment Invoice - Credit
- Supplier Adjustment
Products
- Markup Percentage Not Showing on Products Screen
- Exporting Products from the Manage Products Screen
- Exporting all Products
- Preferred Supplier and Purchase Orders - Auto Order
- Existing Stock Sent to Supplier for Improvement
- Serial Number History Showing in Red
General - System
- Is Using the Knowledge Base Chargeable?
- General Ledger Sales Code Priorities
- Data Files Approaching System Maximums
- Restarting a Service
- Prompt for Reason Box
- Reports by Module
POS Point of Sale
- Sold by User for POS
- Multiple Integrated EFTPOS Payments
- Farmlands Integrated Payments for POS Users
- Integrated Eftpos Printing Three Copies
- Internet Banking Payment Method
- Removing Quick Button Colour
Admin
- Email PDF Attachments – Information Does Not Display Correctly
- Email Test Now
- Large Template Warning
- System Defaults Partially Missing
- Zip Close Fail
- Emails Marked as Spam
Cashbook Financials
- GL Codes Appearing Multiple Times On Report
- BNZ Export Error at Bank
- Delete Old Bank Account
- ANZ Internet Banking
- KiwiBank Direct Debit Batch Rejected
- Cashflow Analysis Report
Staff
Job Costing Service Workshop
- Unable to Add the Same Traded In Product to This Trade In Job
- Extra Lines on the Scheduler
- Job Notes on the Invoice
- Balance Left in Progress Claims GL for Completed Job
- The Production Process for Kitsets Set to be 'When Invoiced'
- The Production Process for Kitsets set to be 'When Received into Stock'
Customer Items - OPE
- Swapping A Warranty to Another Person
- Removing all Customer Items and Starting Again
- Report on Sold Serial Numbers
- Customer Items
- Customer Items - Master Item
- Filtered Searching for Customer Items
Rental Hire
Software Installation, Set Up and Performance
- Recommended Settings for Infusion
- Recommended Minimum Hardware Specifications for Infusion and SPROCKIT™ Business Software
- SMB3 Leasing Mode
- Accredo Converter
- Using the Customer Portal
- We-Capture Install to Smartphone or Tablet
Partner Mode
Import / Export
- Australia Honda Warranty Export
- Customer Invoice Import Specs - With Columns Noted and Example Sheet
- Export to CRM
- Farmlands EDI Export After Version 9
- Using Product Notes Import
- Purchase Order Import to Create a Template Order
Letters
- Add Overdue Balances to a Customer Letter Within the Letters Module
- Emailing Letters - Customer Contact Used
- Creating Letters
- Managing Letter Ranges
- All Letters Showing The Same Template
- Images On Letters
Fixed Assets V10 SQL
Fixed Assets Version 8
- Running Depreciation and then Selling an Asset
- Difference Between Previous and Current Year for Fixed Assets
- Depreciation Rates - Recalculation
- Fixed Asset Depreciation Schedule - Reprint
- Fixed Asset Adjustments
- Selling A Fixed Asset In A Past Financial Year