FAQ'S Infusion Business Software
Frequently Asked Questions
Hosted Server
- POS Receipt Printer Printing 40 Column Docket
- Hosted Server and Local PS Showing Different Times
- Hosted Server Default Browser
- Hosted Server Display Rendering
- Manual EFTPOS When Windcave is Off Line
- Microsoft Office on the Hosted Server
Customers
- Why a Re-Emailed Invoice May Display Differently to the Initial Emailed Invoice
- Credit Card Surcharge - Eftpos Terminal
- Address Lookup - Wrong Address Used
- Change of Ownership, Payment Received By New Owners
- Adding Terms and Conditions to Report Layouts
- Prezzycard Use
Suppliers
- Missing Parcels from Suppliers
- Freight Free Calculation
- JA Russell Digital Document Import
- Bulk Supplier Payment Matching Credit and Invoices
- Purchase Analysis Reports
- Deposits for International Suppliers
Products
- Editing Serial Numbers on Posted Invoices
- New / Receive Order to the Wrong Location
- Created a New Product But This Is Not Showing When Searched For
- Min / Max Levels and Ratios
- Importing a Pricebook with a Ratio
- Exclude Product from Trade Me
General - System
- Is Using the Knowledge Base Chargeable?
- General Ledger Sales Code Priorities
- Identifying the Version of PDF Being Used
- Windcave IP Address Update
- Unidentifiable Variance in Suppliers
- Slow Reports
POS Point of Sale
- Open Cash Drawer When Printing Eftpos Dockets
- Save Print Output As
- Finding the Most Recent POS Terminal
- Farmlands POS Payment Method Not Working
- Deferred Payment When Logged in as POS
- Emailing POS Dockets from the Hosted Server
Admin
- Importing a Discount Matrix
- Email Defaults for Office 365 with oAuth2 Protocol
- Emailing from a Different Email Address with Office 365
- Email Defaults for Gmail – Manage your Google Account
- Bare Line Feed Characters not Supported in Emails
- Purchase Order Email
Cashbook Financials
- Direct Credit Export Hash Referencing
- Stock Valuation Method Used in Infusion Financial Reports
- Customs GST and the General Ledger
- General Ledger Balances
- Consolidation Accounts
- Correct GST Claimed on Giftcards
Staff
Job Costing Service Workshop
- Job Deposit Invoice
- Hook Files on Job Management
- Job Management Invoices with Costs for Sub-Contractors, Permits, Etc
- Editing Job Invoices
- Jobs with No Location Found
- Unable to Add the Same Traded In Product to This Trade In Job
Customer Items - OPE
- Swapping A Warranty to Another Person
- Removing all Customer Items and Starting Again
- Report on Sold Serial Numbers
- Customer Items
- Customer Items - Master Item
- Filtered Searching for Customer Items
Rental Hire
- Rental Hire Late Return Fee Not Calculating Correctly
- Updating Rental Hire Prices
- Rental Hire Creating a Negative Charge
- Rental Hire and Security Deposits
- How Do I See What Has Been Hired Out?
- How Do I Process A Rental Hire Credit?
Software Installation, Set Up and Performance
- Recommended Settings for Infusion
- Recommended Minimum Hardware Specifications for Infusion and SPROCKIT™ Business Software
- Running Infusion on Windows 11
- How to Install Infusion From the Command Prompt
- SMB3 Leasing Mode
- Accredo Converter
Partner Mode
Import / Export
- Mico Import With Products
- Xero Invoice Export
- Australia Honda Warranty Export
- Customer Invoice Import Specs - With Columns Noted and Example Sheet
- Export to CRM
- Farmlands EDI Export After Version 9
Letters
- Add Overdue Balances to a Customer Letter Within the Letters Module
- Emailing Letters - Customer Contact Used
- Creating Letters
- Managing Letter Ranges
- All Letters Showing The Same Template
- Images On Letters
Fixed Assets V10 SQL
Fixed Assets Version 8
- Depreciation Has Been Run But New Asset Added
- Fixed Asset Module – Immediate Write Off (IWO)
- Write Off (Sell a Fixed Asset)
- Running Depreciation and then Selling an Asset
- Difference Between Previous and Current Year for Fixed Assets
- Depreciation Rates - Recalculation