FAQ'S Infusion Business Software
Frequently Asked Questions
Release Notes
Customers
- Prospects Database
- Email Customer Pricelist Utility
- Charging to a Head Office Account
- Head Office Account with Adjustment
- Importing Customers
- Customer Marketing
Suppliers
- Customs or International Freight Invoices
- Receiving a Refund from a Supplier
- Supplier Deferred Payment Reporting
- Periodic Charges
- Supplier Invoice Not Showing Entered By
- Supplier Invoices With No Products
Products
- Manual Sale Adjustment
- Export and Manage Additional Prices Utility
- Transfer Products and Cost Prices
- Stocktake Variance Report has Incorrect Quantities
- Cost Price Has Changed
- Import Routine Product Group Markup
General - System
- Is Using the Knowledge Base Chargeable?
- General Ledger Sales Code Priorities
- SMS Message Company Name at Start
- Rounding Added When Not Set Up
- Getting Help from Infusion Business Software Ltd
- Deleting Customer and Product Groups when the Discount Matrix is Used
POS Point of Sale
- Using Afterpay
- Emailing POS Invoices Attaches Docket Layout
- Eftpos Dockets
- Suggested Procedures for POS Banking
- Bank Account and Undeposited Funds
- POS Support Manual
Admin
- To Edit a Report, Label or Layout within Infusion.
- System Verification Report Not Loading
- Reindex Files
- How to Allow SMTP Connections from Office 365
- Use Document Creator’s Email Address
- Custom Export Not Working for A User
Cashbook Financials
- Difference in GST Summary and GST Audit Reports
- BNZ Invoice Finance Export
- Profit & Loss (MTD & YTD) By Region / Department
- Recalled Cashbook Transactions
- Transaction Journals
- Export Direct Credit Payments and Upload to your Bank
Staff
Job Costing Service Workshop
- Multiple Job Deposits
- Products On Order In Manage Job Screen
- Job Deposit Report - By Location
- Manage Job Backform
- Work in Progress Report - Results Not As Expected
- Can I Invoice a Job With Outstanding Purchase Orders?
Customer Items - OPE
Rental Hire
Software Installation, Set Up and Performance
- Recommended Settings for Infusion
- Recommended Minimum Hardware Specifications for Infusion and SPROCKIT™ Business Software
- Error Before Running the Installer
- Incorrect Scheme Installed
- Setting up a New Company
- Test Data System
Partner Mode
Import / Export
Letters
- Add Overdue Balances to a Customer Letter within the Letters Module
- Emailing Letters - Customer Contact Used
- Creating Letters
- Managing Letter Ranges
- All Letters Showing The Same Template
- Images On Letters