FAQ'S Infusion Business Software
Frequently Asked Questions
Hosted Server
- POS Receipt Printer Printing 40 Column Docket
- Hosted Server and Local PS Showing Different Times
- Hosted Server Display Rendering
- Manual EFTPOS When Windcave is Off Line
- Microsoft Office on the Hosted Server
- Network Level Authentication
Customers
- Adding Terms and Conditions to Report Layouts
- Prezzycard Use
- Contract Rate Report
- Automatically Authorise Invoices in Central Billing
- Invoice Messages
- Insurance Quote not Converting to a Job Correctly
Suppliers
- JA Russell Digital Document Import
- Bulk Supplier Payment Matching Credit and Invoices
- Purchase Analysis Reports
- Deposits for International Suppliers
- Zero Supplier Invoice and GST Payments Basis
- Export Supplier Prices
Products
- Exclude Product from Trade Me
- Products not Including Shipping Cost on Invoice
- Where Does the Cost Price on the Supplier Invoice Come From?
- Updating an Ordered Purchase Order
- Central Product File Access is Denied
- Customer Item Created When No Type is Associated
General - System
- Is Using the Knowledge Base Chargeable?
- General Ledger Sales Code Priorities
- Activating Excel Legacy Wizard
- System Audit
- Backup Articles Directory
- Multi Factor Authentication for Emails
POS Point of Sale
- Finding the Most Recent POS Terminal
- Farmlands POS Payment Method Not Working
- Deferred Payment When Logged in as POS
- Emailing POS Dockets from the Hosted Server
- Sold by User for POS
- Multiple Integrated EFTPOS Payments
Admin
- Bare Line Feed Characters not Supported in Emails
- Purchase Order Email
- New Logo not Showing
- System Verification Report
- Email PDF Attachments – Information Does Not Display Correctly
- Email Test Now
Cashbook Financials
- Customs GST and the General Ledger
- General Ledger Balances
- Consolidation Accounts
- Correct GST Claimed on Giftcards
- Verification Report Balances but GL Shows Different Figure
- GST Summary (Multiple Rates Active)
Staff
Job Costing Service Workshop
- Editing Job Invoices
- Jobs with No Location Found
- Unable to Add the Same Traded In Product to This Trade In Job
- Extra Lines on the Scheduler
- Job Notes on the Invoice
- Balance Left in Progress Claims GL for Completed Job
Customer Items - OPE
- Swapping A Warranty to Another Person
- Removing all Customer Items and Starting Again
- Report on Sold Serial Numbers
- Customer Items
- Customer Items - Master Item
- Filtered Searching for Customer Items
Rental Hire
- Rental Hire Late Return Fee Not Calculating Correctly
- Updating Rental Hire Prices
- Rental Hire Creating a Negative Charge
- Rental Hire and Security Deposits
- How Do I See What Has Been Hired Out?
- How Do I Process A Rental Hire Credit?
Software Installation, Set Up and Performance
- Recommended Settings for Infusion
- Recommended Minimum Hardware Specifications for Infusion and SPROCKIT™ Business Software
- How to Install Infusion From the Command Prompt
- SMB3 Leasing Mode
- Accredo Converter
- Using the Customer Portal
Partner Mode
Import / Export
- Xero Invoice Export
- Australia Honda Warranty Export
- Customer Invoice Import Specs - With Columns Noted and Example Sheet
- Export to CRM
- Farmlands EDI Export After Version 9
- Using Product Notes Import
Letters
- Add Overdue Balances to a Customer Letter Within the Letters Module
- Emailing Letters - Customer Contact Used
- Creating Letters
- Managing Letter Ranges
- All Letters Showing The Same Template
- Images On Letters
Fixed Assets V10 SQL
Fixed Assets Version 8
- Write Off (Sell a Fixed Asset)
- Running Depreciation and then Selling an Asset
- Difference Between Previous and Current Year for Fixed Assets
- Depreciation Rates - Recalculation
- Fixed Asset Depreciation Schedule - Reprint
- Fixed Asset Adjustments