FAQ'S Infusion Business Software
Frequently Asked Questions
Hosted Server
Customers
- International or GST Exempt Customers
- Backorder Lines are Consolidating
- New Invoice Not Showing Pending Invoices
- To Refund a Customer using Integrated EFTPOS
- Debt Collection Fees
- Customer Loyalty Rewards
Suppliers
- Supplier Deferred Payment Invoice - Credit
- Supplier Adjustment
- Electronic Copies of Supplier Invoices
- Purchase Order Import to Create a Template Order
- How to Record a Payment Made as a Deposit to a Supplier
- Viewing Digital Invoices from Supplier Enquiry Doesn't Work
Products
- Stock in Transit
- Stocking Indicator
- Schedule Barcode Labels
- Barcode Labels Slow to Print
- Printing Barcodes On A4 Sheets
- Adding Product Locations
General - System
- Is Using the Knowledge Base Chargeable?
- General Ledger Sales Code Priorities
- Reports by Module
- PDF Saved with Poor Quality Print
- System Reserved Names, Types and Groups
- SMS Global Update January 2020
POS Point of Sale
- Zip Payment
- What is the Difference Between Windcave (DPS), Vault and VX Link EFTPOS Integration?
- Cash Drawer with Variance – Distribution to Correct Accounts
- Reprinting POS Dockets
- Integrated EFTPOS Receipt Font is Big
- Using Afterpay
Admin
- System Defaults Partially Missing
- Zip Close Fail
- Emails Marked as Spam
- Financial Audit - Date Check
- Can I Overwrite the Demonstration Company?
- How do I Restore a Backup?
Cashbook Financials
- Importing Bank Transactions
- What is a Payment Reversal?
- Locating an Unexported Direct Credit Export
- Delete GL ID
- Loan Repayments
- How to Set Up and Use the MSD Wage Subsidy
Staff
Job Costing Service Workshop
- Disable Access to Completed Jobs
- Forecasting Services
- Using We-Capture
- We-Capture Troubleshooting
- Job Reports and the Labour Code
- Negative Order Quantities on Job
Customer Items - OPE
Rental Hire
Software Installation, Set Up and Performance
- Recommended Settings for Infusion
- Recommended Minimum Hardware Specifications for Infusion and SPROCKIT™ Business Software
- SMB3 Leasing Mode
- Accredo Converter
- Using the Customer Portal
- We-Capture Install to Smartphone or Tablet
Partner Mode
Import / Export
Letters
- Add Overdue Balances to a Customer Letter within the Letters Module
- Emailing Letters - Customer Contact Used
- Creating Letters
- Managing Letter Ranges
- All Letters Showing The Same Template
- Images On Letters
Fixed Assets V10 SQL
Fixed Assets Version 8
- Fixed Asset Depreciation Schedule - Reprint
- Fixed Asset Adjustments
- Selling A Fixed Asset In A Past Financial Year
- Entering A Fixed Asset
- Closing The Year End in Fixed Assets
- Adding A Fixed Asset Invalid Message