FAQ'S Infusion Business Software
Frequently Asked Questions
Release Notes
Customers
- Custom Fields
- Manage Quotes
- Prospects Database
- Email Customer Pricelist Utility
- Charging to a Head Office Account
- Head Office Account with Adjustment
Suppliers
- Purchase Order Import to Create a Template Order
- How to Record a Payment Made as a Deposit to a Supplier
- Viewing Digital Invoices from Supplier Enquiry Doesn't Work
- Customs or International Freight Invoices
- Receiving a Refund from a Supplier
- Supplier Deferred Payment Reporting
Products
- Making Products Inactive
- Importing Supplier Invoices Through an Import is Not Behaving as Expected
- Freight On Serial Tracked Items
- Manual Sale Adjustment
- Export and Manage Additional Prices Utility
- Transfer Products and Cost Prices
General - System
- Is Using the Knowledge Base Chargeable?
- General Ledger Sales Code Priorities
- Decimal Places
- Customer Portal - Reset the Password
- Renamed Files in the Data Folder
- Text Import Wizard for Office 365
POS Point of Sale
- Using Afterpay
- Emailing POS Invoices Attaches Docket Layout
- Eftpos Dockets
- Suggested Procedures for POS Banking
- Bank Account and Undeposited Funds
- POS Support Manual
Admin
- Importing Special Characters
- Vodafone Domain, Email and Web Hosting Services Are No Longer Supported
- To Edit a Report, Label or Layout within Infusion.
- System Verification Report Not Loading
- Reindex Files
- How to Allow SMTP Connections from Office 365
Cashbook Financials
- Stock Write Off Journal
- Difference in GST Summary and GST Audit Reports
- BNZ Invoice Finance Export
- Profit & Loss (MTD & YTD) By Region / Department
- Recalled Cashbook Transactions
- Transaction Journals
Staff
Job Costing Service Workshop
- Negative Order Quantities on Job
- Unable to Invoice Workshop Job
- Multiple Job Deposits
- Products On Order In Manage Job Screen
- Job Deposit Report - By Location
- Manage Job Backform
Customer Items - OPE
Rental Hire
Software Installation, Set Up and Performance
- Recommended Settings for Infusion
- Recommended Minimum Hardware Specifications for Infusion and SPROCKIT™ Business Software
- Hosted Server Restarts
- Infusion and Windows Terminal Server Installations
- Error Before Running the Installer
- Incorrect Scheme Installed
Partner Mode
Import / Export
Letters
- Add Overdue Balances to a Customer Letter within the Letters Module
- Emailing Letters - Customer Contact Used
- Creating Letters
- Managing Letter Ranges
- All Letters Showing The Same Template
- Images On Letters