Articles in this section

See more

Recommended Settings for Infusion

Follow

Recommended Minimum Hardware Specification for Infusion 

Infusion or SPROCKIT™ will run correctly if the hardware is it using is of the optimum level.  We have a minimum specification that the program will run at its best on.  See here for the article.

 

Installation of Infusion Software

Standalone PC or laptop

  1. Restart the computer prior to installing the software
  2. The software should be installed into a folder C:\Accounting\Infusion
  3. Both Workstation and program files need to be installed
  4. The F1 Help Files are web based and do not require installation
  5. Once the installation has been completed place the install file used into the C:\Accounting\Infusion\INFPROGS folder

Server with Workstations

Server

  1. Restart the computer prior to installing the software
  2. The software should be installed into a folder C:\Accounting\Infusion
  3. Make sure the Accounting folder is Shared and all users have full read write access
  4. Both Workstation and Program files need to be installed
  5. The F1 Help Files are web based and do not require installation
  6. Once the installation has been completed place the install file used into the C:\Accounting\Infusion\INFPROGS folder

Workstation

Create a mapped drive from the work station to the server. This may be directly to the Server C: or to the Accounting folder

Select the drive letter to use. For consistency try to use the same letter for all work stations e.g. I drive or S Drive.

The shortcut should be mapped to the ibsmain.exe for Infusion or sprockit.exe for SPROCKIT™

There is no advantage to installing the Infusion .exe locally and then pointing the shortcut to another location for the data table. It can in fact cause problems with the upgrade if someone only updates one exe on the network as this will cause the data to upgrade and downgrade each time the different workstations are used.

Historically this process was used where some clients had additional software installed which prevented applications being run across the network.

Upgrades may only be necessary on the Server - please always read the release notes.

Shortcut 

It is recommended that you create a mapped drive to the  C:\Accounting\Infusion.

e.g. S:\Infusion\ibsmain.exe

Do Not use a UNC Path \\Server\Apps\Infusion

Features within the software such as documents and image locations need to use a mapped drive

Installing the .Exe Locally

There is no advantage to installing the Infusion .exe locally and then pointing the shortcut to another location for the data table. It can in fact cause problems with the upgrade if someone only updates one exe on the network as this will cause the data to upgrade and downgrade each time the different workstations are used.

For full instructions on the installation of Infusion see here

 

Cloud Hosted Server

Infusion Support will set up, maintain and upgrade the software for clients on the Hosted server. The users will be provided with an RDP icon together with a login and password to use.

There is no need to install Infusion locally.

 

Supported Software Versions

Support is always available for versions released over the previous three years.

 

Supported Operating Systems

The Software is designed and supported to be operated on a Windows based operating system of Windows 7 and above. It is highly recommended that all users upgrade to Windows 10 system wide.

While the software does work on a Windows XP machine, Microsoft has retired the support for this operating system and it is not supported by Infusion. Clients who wish to use the Cloud servers must upgrade as we don’t allow Windows XP machines to connect to the servers. Clients who wish to use the Cloud hosted server will not be able to connect to the cloud server and must upgrade to Windows 7 and above.

The use of Apple OS and Linux are not supported for local installations of Infusion. While there are solutions available to run Windows based solutions on these devices they are not recommended or supported by Infusion as there are just too many unknown factors.

 

Mixed Operating System environments

Sites that run a mixture of operating systems must set DEP to exclude IBSAPP.exe on the mapped drive. DEP will also need to be set for any local installations of Infusion as well.

Sites running entirely Windows 10 networks will not need to set DEP

Right Click on This PC and select Advanced System Settings

 

Select Settings

Select Data Execution Prevention

Select Add and then browse to the IBSAPP.EXE (or SPROCKIT.EXE) file on the mapped drive or Parallelfox if this is the error that is being received.

 

 

  • Depending on the PC settings you may need to restart the PC after making these changes
  • Networks running entirely on Windows 10 should not need to set the DEP
  • Networks with a mixture of Windows 10 and 7 will need to set DEP on all Windows 10 machines.
  • Customers using the Cloud Hosting do not need to set DEP

For additional instructions see Data Execution Prevention DEP

APPLE OS - RDP

Clients using the Cloud Servers may connect with Apple OS devices. There will however be some functional operation differences including the Function keys, Right Click and printing.

SMB1, SMB2 and Oplocks

To be completed on all computers on the network by a User with Administrator rights.  

Users with Windows 10 build 16215 and Windows Server 2019 can use SMB3 Leasing Mode

In Windows Builds from 1803 onwards Microsoft has disabled SMB1 by default. This will prevent workstations from being able to see the server where Infusion is installed, as part of the Infusion installation involves turning off SMB2 (which would force the workstation to use SMB1).

To enable SMB1 on Windows 1803 workstations:

  1. Search in the start menu for ‘Turn Windows features on or off’ and open it
  2. Search for ‘SMB1.0/CIFS File Sharing Support’ in the list of optional features that appears, and select the checkbox next to it.
  3. Click OK and Windows will add the selected feature. You’ll be asked to restart your computer as part of this process

To disable SMB2.0

  1. Click Start, type regedit in the Start Search box
  2. Locate and then click the following registry subkey:

     HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\LanmanServer\Parameters

  1. On the Edit menu, point to New, and then click DWORD Value.
  2. Type SMB2, and then press ENTER.
  3. On the Edit menu, click Modify.
  4. Type 0 (zero), and then click OK.
  5. Exit Registry Editor.
  6. Restart the computer.

 Configuring opportunistic locking in Windows

OPLOCKS

To disable Opportunistic Locking:

The location of the client registry entry for opportunistic locking varies depending on the

version of Windows, so you will have to follow instructions from either point 2 or point 3 below:

 

  1. Click Start, type regedit in the Start Search box, and then press ENTER.
  2. Locate and then click the following registry subkey (*If there is no Parameters folder under

MRXSMB, go to point 3):

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\MRXSmb\Parameters\*

  1. On the Edit menu, point to New, and then click DWORD Value.
  2. Type OplocksDisabled, and then press ENTER.
  3. On the Edit menu, click Modify.
  4. Type 1 (one), and then click OK.

OR:

  1. Locate and then click the following registry subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\LanmanServer\Parameters

  1. On the Edit menu, point to New, and then click DWORD Value.
  2. Type EnableOplocks, and then press ENTER.
  3. On the Edit menu, click Modify.
  4. Type 0 (zero), and then click OK.

 

After both SMB2 and OPLOCKs have been disabled:

  1. Exit Registry Editor.
  2. Restart the computer.

If these settings do not work see To Disable SMB2 and OPLOCK (Network Locking Errors)

Network Speed and Performance

A number of factors can affect the speed and performance of Infusion.

Windows and External Applications

Applications installed on the server or workstation that continue to operate in the background may cause a reduction in the performance of Infusion

  • Shadow Protect backup software
  • Windows backup
  • Live streaming of audio and video
  • Video Security cameras
  • VoIP phone systems - some older VoIP systems only work at a maximum of 100 MB/s and even if the computer is installed with a 1 GB Network card the VOIP phone will drop the network speed down.
  • Some EFTPOS terminals have been installed and a second switch added
  • Some other applications installed using older versions of VFP or conflicting DLL’s

Antivirus Software Exclusions

All work stations must have AV software installed however, they must be set to exclude the mapped drive.

For Windows 10 computers we recommend the use of Windows Defender Security Centre that comes as part of the Windows computer.

Local installations

The network speed must be a at least 1GB on each and every work station and the server. The use of 10/100 network cards and connections is not supported.

Having one work station running at a 100MB has previously proven to reduce the speed of other work stations.

Wireless networks are also not supported due to the lack of connection reliability and speed.

To check Network Card speed:

Control Panel \ View Network Status and Tasks

Click Local Area Connection or Ethernet

Check the Speed

 

 

 

Related articles

Comments

0 comments

Please sign in to leave a comment.