When we process a Hire, we charge a security deposit. Why is this option greyed out for some Customers and not others? It appears to be intermittent.
While this may appear to be intermittent, the reason is quite simple. A security deposit can be charged to any customer that is on Cash Sale terms. If they are an Account Customer, the system believes that you have agreed to extend them payment terms and with this reasoning behind the processing, the Security Deposit box is greyed out.
The Customer's terms are shown in Red beside the Charge / Hire to line.