Missing Parcels from Suppliers

We have received a Supplier Invoice, but it is for three parcels, and only two have arrived.  How should we record this?

Solution

The Supplier Invoice is a legal document, so it should be recorded as it shows against the purchase order within Infusion, with all of the products received.

Then, raise a new purchase order.  Add a /N note line and record the Supplier Invoice number and the number of parcels that were missing.

Add in the missing product codes and use a negative number for the quantities.

It is recommended to add the word **Missing** on the Order To field by the suppliers name.  This makes the Purchase Order easy to identify.

Save the order, do not send it.

If the missing parcels arrive individually, delete the relevant lines, or delete the entire order when all products are received.

If the missing parcel does not turn up, Order Now and receive the credit from your supplier for the missing stock.