Our supplier has changed their product code, what is our best option to deal with the updated code number?
Solution
We recommend the following functions are used to ensure quality data by minimizing incorrect part number use, keeping sales history together and reorder functions are optimized.
When the Supplier changes the current code to one that is different to a current code in the Products list there are three options deal with the existing code:
Merge
Located under Products / Utilities – Merge Product Code
Used when two Product Codes exist and they need to be combined.
For example; our Dining table has now been updated to a new Product Code. Use the Merge Utility to combine the two codes.
Product Integrity Check when Finished.
Swap
Located under Products / Utilities – Swap Product Code.
This is used when a new Product code does not exist in your system.
Very useful for correcting incorrect part numbers, or before the new product code has been added.
Product Integrity Check when Finished.
Supersede
This is recommended for Spare Parts when a manual will refer to the original code and by superseding, we prevent the ordering of Products that may already be in stock.
This option is located inside the Product Code.
The existing Product Code and description will be retained, and the new Code is added to the Superseded By field.
When the Product Code is added to an Invoice or Order, a Prompt will appear advising that the code has been Superseded and there is a new code. This will allow the user to select which part to use.
If the Superseded code does not exist in Infusion, the following message will display:
Once there is no stock on hand, you can make the original product code inactive. But this is not recommended when supersede is being used to make users aware of new part codes in the case of spare parts.
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