Why a Re-Emailed Invoice May Display Differently to the Initial Emailed Invoice

It is likely that the initial and re-emailed invoices have been generated using different invoice layouts.

You can tell when previewing an invoice to screen and looking at the top of the preview window which layout the invoice you are viewing has been generated with.

There are several places the default layouts can be set and these defaults can be different between computer terminals.

 It helps to have the default layouts under Admin/ Layouts set the same across all computers to avoid this issue – we recommend previewing an invoice from the manage invoices screen and checking whether it is displaying the layout you would like to use. If so, take note of the layout number at the top of the screen, then check the defaults set for each computer terminal by going to Admin/ Layouts and ensuring they are the same across your site.

There is also the option of setting a default layout per customer account which can control which layout is generated for each customer. Could the printed copy be set to a different layout than the emailed copy, but the printed one was saved and emailed?

The layout that is emailed when posting an invoice to a customer account from inside the POS screen will be different again, see Emailing POS Invoices – Layout Used.

There is also the ability to select a different layout than default when inside the manage invoices screen for one off printing or emailing – Is it possible one was generated this way?

If you would like to see what a specific emailed layout looked like, go to Admin/ Queued Emails and tick ‘Include Sent’, select your email and then click ‘Attachment’.

Emails and attachments will show in here unless they have been deleted by a reindex, or the email defaults are set not to keep Attachments