Installing Integrated Eftpos in Infusion

Note: If the setup is for the Infusion Hosted Server please contact Infusion first. Only the Windcave option is currently supported for this. 

See Which Eftpos Terminals Link to Infusion to confirm the system is compatible.

To install Integrated EFTPOS into Infusion you will require a new Licence Key.  Please complete the form online Changing Registration (Licence) Details.

A new licence key will be emailed, please go to Admin / Other / Enter Licence details to enter in the number of Eftpos users, the format used and the new licence key.

After this is done and your Integrated EFTPOS system has been installed, change the following POS defaults:

Make sure that the POS printer is set up first, or the EFTPOS selection is not available

Finally go to the EFTPOS tab, tick "Use EFTPOS Integration" and from the drop down window select the relevant integration ie Vault (Verifone) or Windcave (DPS).  Are you printing the Merchant Copy of the Docket?

       

Once this is done go to Admin / Settings / Manage GL Cashbook / Manage Banking Groups.  For the Banking Groups, check the Banking Method and edit any that may be processed via the EFTPOS Terminal. You will see the pop up screen below,  answer accordingly.

It is also recommended that you add a new banking method for offline EFTPOS payments.

See Setting up Windcave

Vault integrated Eftpos Installation

Setting up Integrated Eftpos on NetValue Hosted Servers

Note

A new EFTPOS terminal was set up on a terminal server environment and was working correctly, however after a period it would stop working. All of the status lights were green, but attempting an EFTPOS transaction would simply time out. Signing out and back in to the remote session meant the user could transact again, but this was not ideal if there was a customer waiting.  After the user contacted Windcave there seemed to be an issue with where the power cable was plugged in to the pinpad – It needs to be plugged into the bottom socket.  The user moved the cable from the top to the bottom socket and the issue seemed to be resolved.

Check the USB ports on the desktop computer, some operate faster than others.  It is advised to use one of the faster ports for constant connection.