What is a Payment Reversal?

We have a Payment Reversal sitting in the Bank Rec, but when I look at the Customer Account, there is no record of the Customer paying.  What is happening here?

Solution

When a payment is reversed (either a Customer or a Supplier, but we are going to use Customer here) the entire payment record is deleted.  So in the tables the Audit number is deleted from the custtran, custpaid, bankrec, gstdet (depending on your GST Type) and fintrans.

This means that the Payment will not be seen at all, in any of the tables.

On the Bank Rec

The only exception to this, is when the Payment has been reconciled in a previous bank rec.  This is where we see the Payment Reversal line sitting in the Bank Rec screen.

This is because the payment has been reconciled, and the subsequently deleted.  So our bank account will be missing the payment amount. 

Right clicking to see the Audit in the Bank Rec will show the date of the Original Payment.

By going to Admin / Other / View Audit Trail, we can search to see details of the Deletion if they were entered.

This tells me who did the deletion if it needs to be followed up and the reason why.

Once the new receipt is entered, the two transactions will balance each other off in the bank rec.