Is the Job Number Correct?
Check the Service is running
Is there an internet connection issue?
Client called to say they are taking the photos and sending but they are going to unsent batches and showing as an incomplete upload.
A message is appearing "The Server with the specified connection could not be found"
A further message has appeared to say there are uploading issues.
Check the log
Stored in C:\ProgramData\WeImporterService is a Logs Sub folder. Open and select the folder with the current date, Open the text file.
This will identify any problems.
The photos are going to the C Drive
Check the order that appears in Web-UI Views on the Customer Account
Compare against the Custom Fields to ensure these are in the correct order.
If everything is set up correctly, change the path for the file that is going to the incorrect location. In the image below it was a Product Image that was defaulting to the Customer Item file.