The option to Track Quantities is set up under the Settings Tab on a Product.
We recommend that the tick box to Track Quantities is selected for all Products that are Purchased.
For products such as Labour, Mileage, Consumables and Freight; which are generally not Purchased for re-sale, the tick box should be left unticked. These products exist to record the Sale of the items.
If the tick box is left on, the On Hand Quantity will generally end up as a negative value.
How to Change the Track Quantities Option
If your Product has been set up incorrectly and you want to remove Track Quantities from a Product, this can only be done when there is no stock on hand, Allocated, Backorders or On Order.
The Track Quantities box will remain Greyed out while there is stock on hand.
If your Company has more than one Location, please check the Location as the following Instructions will apply to all locations.
Go to Products / Write off Products
Open the Product Writeoff Screen for the appropriate location and enter the Product or Products to be written off.
Process and repeat for all Locations until the on hand balance is zero.
Open the Product Details and the Track Quantities should now be able to be unticked. If they cannot, call your Partner or Support Staff who will make the change in the Tables. Remove the Non Reducing Quantities from Products and Prodbals.
Run a Product Integrity check on completion
Please also see Adding or Removing Serial Tracking