Stihl Australia eCommerce Delivery Status Process

The delivery status for WebSale invoices is a process that allows staff to see the progress of a invoice.  This information is also sent back to the Stihl eCommerce system.

Open an Invoice to see the delivery status options available.  These cannot be mixed, a sale cannot start as Click and Collect and then be changed to Home Delivery or vise versa.

If a status is selected that is not in the correct order or section, a Warning will be displayed to show what is required.

Click and Collect

When the sale is first dropped into the Invoice screen, the delivery status is (100) New Websale.  

It is recommended that staff update the different status as they occur.  This means that all staff are aware of the progress of the transaction.  

Users cannot change the status to (150) Completed, this is automatic when the invoice is processed.

Home Delivery

The Delivery Status works differently for Home Delivery. 

• A new sale will show as (000) NEW WebSale
• It should then be changed to (005) Accepted instore.
• Log into the eCommerce Dashboard to generate a shipping label.  The status in Sprockit will update, this may up to 30 minutes.
• Invoices cannot be posted unless the (010) Label Generated status is showing.  
• Once posted, the status will continue to be updated automatically until it recorded as (050) Completed
• If the user has not updated the status to (005) Accepted prior to logging on to print the lable please see these instructions