Instructions have been updated June 2023.
Windows Connection
General tab/Computer name eg: infusionnv05.ad.infusionsoftware.co.nz:6484 (this replaces the current <xyz>.hosted.infusionsoftware.co.nz CNAME address with the native host the customer connects to, (listed in spreadsheet))
General tab/User name eg: infusion\<usercode> eg MTC010 or MTC011 or MTC012 etc
General tab/Allow me to save credentials: ticked
From the Advanced tab, select "Settings".
Advanced tab/Settings/Use these RD Gateway Server settings/Server ie: ibs-rdsgateway.hosted.infusionsoftware.co.nz
Advanced tab/Settings/ Bypass RD Gateway for local server addresses: ticked
Advanced tab/Settings/Use My RD Gateway credentials for remote computer: ticked
Click Okay to save settings and test the connection.
For a Mac User (User tested successfully)
Add PC
PC Name - infusionnv43.ad.infusionsoftware.co.nz:6484
You need to set up Gateway go to Preferences.
To set up a Gateway - ibs-rdsgateway.hosted.infusionsoftware.co.nz
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