I have products with no assigned Type or associated Customer Items Type, and the assigned Group and Subgroup also have no visible link in the Admin /Settings / Manage Product Settings menu. Next to the type field of the product it displays in brackets (Default Item Type Not Found). Yet I am still being prompted to create a Customer Item when I process a sale for this item. How can I find what is prompting the software to do this?
When a product has no link to a customer item type the wording next to the Type field will read (Default Item Type Not Set).
If it instead reads (Default Item Type Not Found) it indicates that an association to a Customer Items Type no longer exists. This is why it is not visible when you viewed the settings for that product’s Group or Subgroup.
To fix you will need to go to Admin / Settings / Products / Manage Product Groups, locate the Group assigned to that product, double click to open, check that the Customer Items Type displays as **Default Not Set** and then select ‘Save’.