Redirected Printer Explanation

Redirected printers are copies of a user’s local printer that are created by the remote desktop connection to the Infusion Hosted Server. These aim to copy through the printer exactly as it appears on the client’s computer. We can’t change any settings for the printer that is copied through.

The most common issue encountered is that the redirected printer won’t print anything. This is usually caused by multiple logins to the same user session. What this means is:

• User A logs into the hosted server from Computer A
  • All printers connected to Computer A are copied through to the hosted server as “redirected” printers as part of the Windows user login process
• User A logs into the hosted server from Computer B over the top of their existing session on Computer A
  • The session is “stolen” by Computer B, and Computer A will disconnect and display a message about another user having connected
  • There’s been no fresh Windows user login process, so the printers from Computer B don’t show as redirected printers
  • The printers from Computer A still show but since we are no longer logged in on Computer A the connections to these printers doesn’t exist, printing anything to these will result in no output

Once a user is in this situation the only step they can take is a complete Windows logout of the hosted server. They can then sign back in and their redirected printers will be brought back through to their hosted server session.

When connected to the Hosted Server, you do not want Windows to be managing your default printer.  See Windows 10 Default Printer Issue