POS Payment Not Available For Banking

I have receipted a Customer payment and POS transactions during the working day but they are not showing up in the Prepare Banking screen when I am doing my Bank rec.  Where are they?

Solution

The first thing to do is to look at the Audit of the payment, this will give more information about the transaction.

In this case we can see that the Payment was received by a POS User (POSUDF) and the POS drawer has not been removed.  If it had been we would see

Locate the terminal that the transaction was completed on and remove the Cash Drawer at the date of the transaction.  This will add the Cash Drawer removed line and the drawer will then be sitting the Balance Cash Drawer screen, ready for processing as normal.

It is recommended that all POS users have the Drawer ID set to be the same to prevent this from happening.  To do this see Setting the Drawer ID