Email Defaults for Office 365

We use Office 365, how do we set this on so we can Email from the software?

Solution

Email Defaults are set up under Admin / Manage Email Defaults

Email Server: smtp.office365.com

Default Sending Email Address: The email address that you are setting up.

Do not tick Use document creators Email Address. See below*

User Name: your office365 username

User Password: your office 365 password

Tick Use TLS

Server Port: 587

SMTP Authorisation Method: blank or "LOGIN"

See example below

Save

Open the Email Defaults and send a Test Email.

If the Test email records a SMTP Error, see this article on How To Allow SMTP Connections from Office 365

Email from a Different Email Address with Office 365

Test Email Working but selected emails not sending

Email defaults are set to use an Office 365 / Exchange smtp relay and they are using their own email to test with.

If the relay is not configured with the correct IP address you can still send emails to Office 365 address all other email address will not send. So using your own email to test with will work okay.

Try doing the test with an email address from Spark, Gmail or Hotmail and you should get an error message and towards the bottom you should see

                readSmtpResponse:

                  SmtpCmdResp: 550 5.7.64 TenantAttribution; Relay Access Denied [SY4AUS01FT016.eop-AUS01.prod.protection.outlook.com]

                --readSmtpResponse

This means the relay is not setup correctly see the How To Allow SMTP Connections from Office 365.

Emails not recording in the Outbox

see the How To Allow SMTP Connections from Office 365.