Troubleshooting Drop in Network Speed

Troubleshooting

Work through the following steps to pinpoint where the drop in speed is occurring.

Please print the attachment to record the results and send to [e-mail] if the problem remains after all the steps below have been followed.

1.  Does Infusion work at good speed on the Server?
• No, the speed issue may be to do with your data file.  Reindexing, closing off Financial Year, checking for Inactive products that could be deleted could help.  Check with your partner or Infusion Support for further assistance.
2. Are all workstations affected?
• No, check all settings on the workstation -  use the Recommend Settings for Infusion article.  Also check network speed to transfer a large file from the server to the workstation – compare this to a workstation operating well. Try opening Infusion directly from the IBSMAIN.exe file on the server.
3. Is the speed issue constant all day?
• No,  is there a backup or application running at particular time of day or periodically that is slowing the processes down?  This process could be running on the server or the workstation/s.  Check both.
4. Open the Demo Company on the workstation.  Test processing eg Create an invoice and process, open a job and save.  Is the processing speed consistent with the main data file?
• No,  the speed issue may be to do with your data file.  Reindexing, closing off Financial Year, checking for Inactive products that could be deleted could help.  Check with your partner or Infusion Support for further assistance.
5. Check the list below and fix or resolve or disable any of the issues.  Has the speed improved?
• No, delete any mapped drive from the workstation.  Uninstall Infusion from the workstation.  Restart the computer.  Remap network drives.  Reinstall the workstation only files as administrator on the workstation and set up the shortcut to network.
6. Is the speed slow for just one user?  Go to Staff / Manage Staff and open the relevant Staff Members record.  Select Clear Window Positions , this will clear all the saved setting for the user.  They can be reset, but this has been found to assist in the speed for users.
7. Is the system slow when searching Customers but fine everywhere else? Ask you Partner or Support Staff to check for Account = 0 and delete is one exists.

Reported Issues Affecting Network Speed for Infusion

If processing speed is slow over a network work through the Troubleshooting list above and check and resolve any of the following issues that have been reported to cause slow networking processing:

• Antivirus Exclusions. The Infusion folder must be excluded from antivirus scanning.  Ensure that the Antivirus exclusions match the path that the Infusion shortcut is set to.
• Check the speed of all network cards on the network – they must all be 1GB.
• The introduction of IP Phones (phones running via your internet or VOIP) on the network which can bring the speed down to a maximum of 100mb
• The EFT POS Provider has installed or changed the EFTPOS terminal to use the internet, rather than a phone line and has installed it on the local switch – this can bring the speed down to 100mb
• Shadow Protect backup software
• Windows backup
• Livestreaming of audio and video
• Video Security Cameras
• Some other applications installed using older versions of Visual Fox Pro or conflicting DLL's
• Has the site been set up in accordance with the Recommend Settings for Infusion ? Check each workstation and the server for all settings.