My Emails are Not Sending

Our Queued Emails are not sending. 

Solution

Have you used the Test Now Button under Admin / Manage Email Defaults to test the sending of an email? Is this working correctly? 

• Has the email password recently been changed, this will need to be updated in Infusion as well?
• Is the email address you are sending to correct? Copy and paste to a word document and enlarge to confirm.
• Is Microsoft Outlook your default email? Has it been installed in 32 bit?  This is the required setting to send emails from Infusion.
• Has the Default Sender got an out of office message set up?  Messages will not send if this is in place.
• What email address is set up under the staff member's Staff settings?
• Delete and enter the Headers in the Subject lines after the system crashed.
• Are you sending to more than one email address from the queue? Email Address must be separated by a comma not a semi-colon
• My Invoices are not sending, but my Statements are.  Shorten the text in the Message Body
• 
• Can you send both Invoice and Statements? Check the length of the messages.
• Are you sending from a Gmail address?  Check Email Defaults for Gmail
• Yahoo will block third party apps.  Please set up a password to allow Infusion to send emails
• Sending from Office 365 from November 2022 requires the latest Chilkat ActiveX Installer  32 bit version.
• Check the Test Message does it show, "554 5.7.1 Message rejected due to possible spam content"  If the Server is Xtra, contact the Business Hub.
• Has the Admin / Defaults / Manager Customer Defaults > Invoices Print Invoices when Posting been unticked?  This will stop the creation of the emails.
• 
• Is the Email Server using gorkon.interspeed.co.nz? This is a test email server, replace with the actual settings from your default email program.
• Are you getting a message back "Your message contains invalid characters (bare line feed characters) which the email servers at (Recipients email address) do not support?"