Xtra Mail Server Changes 30/05/2018

We are aware that changes to the Xtra mail server have come into effect on 30/05/2018.

If you have an Xtra Mail account set up in the Infusion email defaults, you may find that Invoices won’t send from the email queue.

This appears to have been caused by a change in the length of the email body that the Xtra mail server will accept. You can fix the issue by doing the following:

1. To fix the issue for all future emails sent from the email queue, go to Admin / Manage Email Defaults and select the Invoices tab. You will need to remove the last sentence of the Message Body field so that it appears as follows:

2. To fix the Invoices currently in the email queue that wont send, double click the message in the email queue and edit the body so that it only contains the first sentence (“Please find attached our latest Invoice”.

This change has been made via Spark and will also apply if your email server uses Spark as a Host.