The user has a printed copy of an Invoice or Purchase Order and that can no longer be found in Infusion; or a Product, Customer Item, General Ledger account, etc no longer exists in the system.
Use the Audit Log to see if the transaction or item has been deleted by a user.
Admin \ Other \ View Audit Trail
Sort the data by the Event column - and scroll to look for the entries which record the details of all transactions and items that have been deleted.
Highlight the line and use the Details button to see the details of the item or transaction deleted and the Reason given at the time.
The audit line also shows the date, time and user who processed the deletion.
The event column will show the description:
"Delete Customer Account"
"Delete Supplier Account"
"Delete GL ID"
"Delete Customer Asset"
"Delete Rental / Hire"
"Delete Staff Code"
"Delete Customer Invoice"
"Delete Customer Quote"
"Delete Customer Payment"
"Delete Purchase Order"
"Delete Supplier Invoice"
"Delete Supplier Payment"
OR if you have a large number of deleted transactions to check, use the Print button and enter in the date range.
Print to screen and use the Page with the Magnifying Glass and enter in the transaction number in the Find Text box, as in the example below. You can then use the forward and back buttons to search if necessary.