Backups Not Completing

When I run my backup from a Workstation it is not completing - it goes to Not Responding.

Solution

First of all check the location that you are backing up to.

From the Admin menu run a Reindex to compress the size of the file to be backed up and backup again.

Backing up to the Server:

• Is there sufficient capacity? 
  
• Have your Windows permissions been changed?
• Have the Anti Virus settings been changed?  Check that Infusion is still Excluded - some updates can change the status.
• If you still cannot backup to your Server back up to your local computer. If you can successfully backup to this, contact your IT person. 
• Check the Audit Log, there may be a reason the file is not completing listed in there.
• 

Backing up to a USB:

• Backup to the desktop - is this successful?  Replace the USB

If still unable to backup call your Partner or the Support Line.

Getting an error message involves a different solution