If a Branch’s product file does not update either through the IBSService or through a manual update, please check the Central Products File in your Infusion\Data folder.
If there are files remaining there, this indicates that the update has not completed as the program deletes all working files on completion.
User Trouble Shooting:
- Log all users out, Reindex.
- Delete the Central Product Files folder and all of its contents - it is found within the Infusion\DATA folder.
- While all users are logged out, Check for Updates from Manage Product Defaults.
Please contact Infusion Support to investigate further.