Is Using the Knowledge Base Chargeable? Follow There is no charge for access to the Knowledge Base. But, if you lodge a ticket and it requires support, this may be charged. The Support Staff will do their best to notify you that you are not on a Support Contract. Related articles General Ledger Sales Code Priorities Eset Antivirus Upgrade October 2018 Saving a CSV File With the Correct Data Format Mechanics Desk Recalled Cashbook Transactions Comments 0 comments Please sign in to leave a comment.