To check if a Customers internet connection is dropping off, a zipped file is saved in S:\VFP \Check Internet Connection. Run the attached file on their computer for a period of time, The period of time will depend on the reported instance of dropping off of the internet. The app can just be left open in the background.
Java needs to be installed so that this screen opens:
The monitoring addresses can be entered, as can the address for the log file
You can specify the address you’d like to try connecting to as well as the frequency of attempts. You will also need to make sure to save the log to a text file. This log will show you if the internet connection has dropped off at all.