I need to produce an invoice and the serial number is not available, can I post it and edit the posted invoice?
No, if the sale has been processed then it is not able to be altered.
- Save the invoice as Pending, print the invoice without the Serial number, then add the serial number before the the invoice is posted.
- Process the sale with an incorrect serial number. Then credit and recharge with the correct serial number when this is available.
Please note that Crediting a serial numbered product will not remove the original ID from Customer Items or Outdoor Power Equipment. You will need to Delete the incorrect item from Admin / Deleting / Delete Customer Items (or whatever you have called this module). This will prevent the serial number appearing twice.
- Depending on the version of Infusion you are using and if you want to record the serial number on the Invoice, it may be easier to simply adjust the serial number on the Customer Item.