When an item is damaged or stolen and being replaced through Insurance use the following procedure to associate the new item with the Customer:
- Create an Invoice for the Customer and add the OPE Item
- Add a second line to the Invoice that equates to the value the Insurance company is paying out (ie Sell Price less the Excess)
This will leave the portion or Excess due to be paid by the Customer on the Invoice. When the Invoice is processed, the OPE Item will be recorded against the Customer rather than the insurance company. This will also setup the standard services for the Item.
Create a second invoice to the insurance company using the IE code for the balance due.