A staff member used the Order Products screen to place an order. Where is this order recorded? We can see it if we run the Products On Order report and it shows as On Order for the Product but there has not been an order created. How do we process this order?
Open Products / Receive Orders and enter all products that are on the Products On Order Report. Ensure that you have only ticked the Reduce On Order (From Products) Radio button.
Enter products and then Receive.
This will reduce the on order quantities to zero for the Products received. It will also increase the on hand quantity of the Products so this should be reviewed to see if these figures are accurate.