If I open my letters they are all showing the same template. What has happened?
Right click on the Infusion shortcut on your desktop.
Check the Target and Start in.
Do they have the \\ at the front of them? Infusion requires Mapped Drives to operate correctly. Your shortcut should look like this:
Change the Start in location to the Mapped Drive and the letters will show correctly.
If your network is not mapped, contact your IT Company to have this done.